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Shipping, Return & Exchange Policy

Shipping

Thank you for shopping at Kefek Originals online store. We want to ensure your shopping experience is as smooth and enjoyable as possible. Please take a moment to review our shipping policy.

 

Order Processing:

  • Orders are typically processed within 1-2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

 

Shipping Methods and Rates:

  • We offer standard shipping, with delivery estimated within 3-5 business days.

  • Expedited shipping options are available for an additional fee, with delivery estimated within 1-2 business days.

  • Shipping rates are calculated based on the weight of the products and the destination address.

 

Shipping Destinations:

  • We currently ship to addresses within the United States of America.

  • Unfortunately, we do not ship to P.O. boxes.

 

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • You can track your order by visiting the USPS's Website and entering your tracking number.

 

Shipping Delays:

  • In the event of unexpected shipping delays, we will promptly notify you via email.

  • Kefek Originals is not responsible for delays caused by natural disasters, customs issues, or other unforeseen circumstances.

 

International Shipping:

  • We do not currently offer international shipping.

 

Shipping Changes or Cancellations:

  • If you need to make changes to your shipping address or cancel your order, please contact our customer service team within 24 hours of placing the order.

 

Delivery Issues:

  • If your order is marked as delivered but you haven't received it, please contact the carrier first.

  • If there are issues with the delivery, please reach out to our customer service team, and we will assist in resolving the matter.

 

Returns Due to Non-Delivery:

  • If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the cost of reshipping.

 

Contact Information:

  • For any questions or concerns regarding shipping, please contact our customer service team at support@kefekoriginals.com or call 513 580 2710.

 

We appreciate your business and thank you for choosing Kefek Originals!

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@kefekoriginals.com. Please note that returns will need to be sent to the following address: Kefek Originals, 235 Pine Haven Dr, St Johns, FL 32259

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@kefekoriginals.com.

Exhanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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