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Refund Policy

 

Thank you for shopping at Kefek Originals Online Store. We value your business and want to ensure your satisfaction with our products. Please read our refund policy carefully.

 

1. Returns and Refunds:

 

1.1 Returns:

  • Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

1.2 Eligibility:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

1.3 Proof of Purchase:

  • To complete your return, we require a receipt or proof of purchase.

 

2. Refunds:

 

2.1 Full Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.

2.2 Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you’ve done all of this and you still have not received your refund, please contact us at support@kefekoriginals.com.

 

3. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kefekoriginals.com and send your item to Kefek Originals, 235 Pine Haven Dr, Saint Johns, FL - 32259.

 

4. Shipping Costs:

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

5. Non-Returnable Items:

  • Several types of goods are exempt from being returned. Perishable goods, personalized items, and gift cards cannot be returned.

 

6. Return Process:

  • To initiate a return, please contact us at support@kefekoriginals.com with your order number and the reason for the return. We will provide you with instructions on how to proceed.

 

7. Contact Information:

 

By making a purchase from Kefek Originals Online Store, you acknowledge and agree to the terms outlined in this refund policy.

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