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Customer Care Policy

At Kefek Originals, we are committed to providing exceptional customer service and ensuring a positive shopping experience for every customer. Please take a moment to review our customer care policy.


Communication Channels:

  • Our customer service team is available via email at and by phone at 513 580 2710.

  • We strive to respond to all customer inquiries within 24 hours during regular business days.


Order Inquiries:

  • For questions regarding order status, tracking, or product availability, please contact our customer service team with your order number for efficient assistance.


Product Information:

  • Detailed product information, including specifications, sizing, and materials, is available on our website. If you need further clarification, feel free to reach out to our customer service team for assistance.


Shipping, Returns and Exchange:

  • Details about our shipping methods, estimated delivery times, and associated costs as well as information about our return and exchange policies can be found on our Shipping, Returns & Exchange Page. Please review this information before making a purchase.


Refund Policy:

  • Our refund policy is outlined on our Refund Policy Page. We aim to process refunds promptly upon receipt and inspection of returned items.

Customer Feedback:

  • We value customer feedback and encourage you to share your thoughts and experiences with us. You can provide feedback through our website or by contacting our customer service team directly.


Data Privacy:

  • We take your privacy seriously. Information collected during the purchase process is used solely for order fulfillment and communication purposes. Please review our Privacy Policy for more details.


Security Measures:

  • Our website employs industry-standard security measures to protect your personal and financial information during the online shopping process.


Promotions and Special Offers:

  • From time to time, we may offer promotions and special discounts. Information about ongoing promotions can be found on our Promotions Page.



  • We are committed to ensuring our online store is accessible to all customers. If you encounter any accessibility issues, please contact our customer service team for assistance.


Contact Information:

  • For general inquiries, assistance, or feedback, please contact our customer service team via email at and by phone at 513 580 2710


Thank you for choosing Kefek Originals Online Store. We appreciate your business and are here to assist you in any way we can.

Payment Methods
Acceptable Payment Methods
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